Privacy Policy – Healthbox OPD

Last Updated: March 20, 2026

Healthbox OPD (“we”, “our”, or “us”) operates the Healthbox OPD mobile application and website (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

Name
Phone number
Email address (if provided)
Address/location (if required for service delivery)

b) Health Information (Sensitive Data)

Medical history
Symptoms shared by user
Consultation details
Prescriptions and reports

⚠️ This data is considered sensitive personal data and is handled with strict confidentiality.

c) Device & Usage Information

Device type and OS
App usage data
Log data (IP address, crash logs, etc.)

2. How We Use Your Information

We use your data to:

Provide doctor consultations and OPD/IPD services
Book appointments
Maintain medical records
Improve app performance and user experience
Communicate with users (appointments, updates, support)

3. Data Sharing & Disclosure

We do NOT sell your personal data.

We may share data only in the following cases:

With doctors, hospitals, and healthcare providers for consultation
With service providers (hosting, analytics) under strict confidentiality
When required by law or government authorities

4. Data Retention

We retain your data:

As long as your account is active
Or as required to provide healthcare services
Or as required by law (medical/legal compliance)

After this period, data is securely deleted or anonymized.

5. Data Deletion & User Rights

You have full rights over your data.

You can:

Request to delete your account and data
Request correction or update
Withdraw consent anytime

📧 To request deletion:
Email us at: support@healthboxopd.com
or use in-app support.

We process deletion requests within 7–15 working days.

6. Data Security

We implement industry-standard security measures:

Encryption of sensitive data
Secure servers and access control
Restricted internal access

However, no system is 100% secure.

7. Children’s Privacy

Our app is not intended for children under 13.
We do not knowingly collect data from children.

8. Third-Party Services

We may use third-party services such as:

Analytics tools
Payment gateways
Cloud hosting

These providers have their own privacy policies.

9. Permissions Used in App

Our app may request:

Phone (for login/OTP)
Location (for nearby healthcare services)
Storage (for reports upload/download)

We only use permissions necessary for app functionality.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Users are advised to review periodically.

11. Contact Us

If you have any questions:

🌐 Website: https://healthboxopd.com
📧 Email: support@healthboxopd.com

By using our app, you agree to this Privacy Policy.